The Tourist Essentials Guide

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Arrive Early

  • We recommend you arrive up to 30 minutes before your ticketed time.

  • This gives you time to check in, explore and soak up the atmosphere! 

  • Late arrivals may be admitted where possible, but entry cannot be guaranteed once the show has started.

Visiting on a concert or match day?

  • Phantom Peak is a short walk from London Stadium and the area can become extremely busy during major events.

  • On these days, please allow an additional 30–60 minutes for your journey.

The Old Town 2 At Phantom Peak Credit Alistair Veryard

Dress For Adventure

  • You may spend up to four hours exploring and most tourists walk around 6,000 steps (Wowadoozle!)

  • Wear comfortable clothing and sensible footwear.

  • Fancy dressing up? Think steampunk, Victorian, frontier, explorer - or simply your finest hat.

  • Replica weapons and oversized costume pieces are not permitted.

  • See our Taking Part Guidelines for more information.

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Travel Light

  • Smart lockers are available to rent for coats, small bags and loose belongings.

  • Lockers are subject to availability and offered on a first-come, first-served basis.

  • We cannot accommodate large suitcases, oversized luggage or buggies.

  • Westfield Stratford City offers a cloakroom service - see more on their website.

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Capture The Memories

  • Mobile-phone photography and filming are very welcome for JONACO marketing purposes

  • Please share your adventures with us on social media - @phantompeakuk

  • Be considerate and avoid getting in the way of your fellow guests!

  • Professional photography and filming are not permitted.

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Young Tourists

Phantom Peak is designed for everyone - but we understand that every parent has their own content preferences. Suitability is at their discretion. We usually say that if your kids are comfortable watching The Simpsons, they’ll be fine here.

  • Every group containing under-18s must include a responsible adult aged 18 or over.

  • Tourists under 15 must remain with their responsible adult throughout their visit.

  • Young people aged 15–17 may explore independently, provided their responsible adult remains inside Phantom Peak.

  • Organised youth groups require at least one responsible adult for every six young people.

Two guests of Phantom Peak enjoying themselves and looking at a poster

Respect The Town

Phantom Peak is brought to life by our performers and shared with hundreds of fellow tourists.

  • Treat residents, performers and fellow tourists with kindness and respect.

  • Do not climb on scenery, remove props, damage buildings or disrupt another tourist’s experience.

  • Anyone arriving intoxicated may be refused admission.

  • Help us preserve the magic for everyone by following instructions & following these guidelines.

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Leave The Props Behind

  • Residents may entrust you with letters, artefacts and mysterious objects. Please return items when you’re asked to or place them in the Prop Return Box when leaving.

  • Do not remove props, signs, decorations or any other items from the town. That would be stealing!

  • Anyone deliberately removing Phantom Peak property may be asked to leave without a refund and may not be permitted to return.

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Every Visit Is Different

There isn’t one story in Phantom Peak - there are hundreds which mean you’ll just have to come back! But remember, while you’re here there’s never any pressure to take part.

  • Talk to people.

  • Follow your curiosity.

  • Explore somewhere new.

  • Sit and soak up the atmosphere.

  • Play your way.

The town is waiting, and we can’t wait to welcome you.

Safe travels, Tourist and see you soon.