- London - The World's First Fully-Immersive Open-World Adventure The World's First Fully-Immersive Open-World Adventure

Experience Finished

Phantom Peak Wintermas is now finished but Phantom Peak will be back soon!

Phantom Peak is back for the festive season! Tickets will be released on the 3rd of November.

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Welcome to Phantom Peak Wintermas

A Sparkly Open-World Immersive Adventure to Enjoy This Christmas Season in London

Phantom Peak, the fully-realised steampunk town with its own waterfall, lake and residents, is back - with 12 all-new festive trails and even a Winter’s Grotto!

It’s Wintermas in Phantom Peak: The season of mists is upon us, just in time for the annual Phantom Peak Festival of Winter. But all is never what it seems in Phantom Peak…

As prospective new citizens, you will be able to embark on a festive journey to uncover the mysteries that lurk in every corner of the snowy town in this 5 hour immersive experience.

The Traditional Winter’s Grotto awaits visitors: run, for the first time ever by Jonas, the enigmatic empresario of Phantom Peak. There are all-new carnival games, a whole slate of seasonal quests and of course, a special ceremony closes the show, Phantom Peak style!

CHOOSE YOUR OWN PATH

It’s Phantom Peak - Wintermas – there’s a new Mayor in Town – and the streets have been transformed into a veritable winter wonderland. Whether you fancy strolling around by the lake, delving into the huge expanded Old Town, or delving deeper and unpacking the myriad secrets of this festive town, the choice is yours.
GET LOST IN AN IMMERSIVE WORLD LIKE NO OTHER

Enjoy the best of immersive escape rooms and theatre, all bundled into one, in a festive and seasonal setting. Phantom Peak Wintermas combines experiential, dining and live gameplay all in one never-ending world.
DRINK AND DINE AS YOU EXPLORE THE MITHFUL TOWN

Enjoy drinking and dining from dawn until dusk in the town’s premium eateries, bars and shops. Phantom Peak Wintermas is also the perfect destination to celebrate the Christmas season with friends and family in an immersive setting like no other!

The story

It’s Phantom Peak - Wintermas – there’s a new Mayor in Town – and the streets have been transformed into a veritable festive wonderland.

Local Carols are sung in the streets – and, for once, Phantom Peak feels unified as the residents of the old and new town seem to put their differences aside in the spirit of the season.

However, this unified façade is an illusion: intrigue and unrest bubbles beneath the surface: as the year moves to its conclusion, who knows what might happen at Phantom Peak - Wintermas?

Phantom Peak - Wintermas is the next thrilling chapter of Phantom Peak: a picturesque, seasonal spectacular designed to be London’s most festive immersive adventure!

Practical info

Opening hours:
- Fridays: 5:30 p.m. – 10:30 p.m.
- Saturdays: 11:30 a.m. – 4:30 p.m. (first session) & 5:30 p.m. – 10:30 p.m. (second session)
- Sundays: 1:00 p.m. – 6:00 p.m.
Duration: 5 hours
Location: Junction of Canada St and Surrey Quays Rd, SE16 7PJ (Behind Southwark Construction Skills Centre).
Age requirement: all ages are welcome! Under 16s must be accompanied by an adult. Children up to 3 years old enter for free
Price: starting at £45
Dress code: any but steampunk meets festive is encouraged!

Phantom Peak Wintermas Reviews

This is what people think about our experience

JOE M.

“Had a fantastic Christmas-filled time. The stories are really engaging, the acting excellent and the hot chocolates delicious. Fun for people that love immersion and getting involved, but also great for people who just love eating, drinking and having a lovely time with friends. Will be back!”
DANIEL D.

“Phantom Peak is absolutely Amazing. I have attended with my 8-year-old for all three events and they have been great!”
RACHEL M.

“Had an amazing time! It was our first time going and didn’t know what to expect, but it was truly interactive and we had a lot of fun completing the different stories. The actors were superb and everything is just done SO well. I’ll be telling everyone I know that is planning a visit to London to check it out.”
JOHN K.

“Absolutely must go!”
ZOË S.

“Absolutely fantastic experience. We went to visit during Wintermas, and were pleasantly surprised at how easy it was to become full immersed in the stories and characters. We absolutely loved the experience, and are excited to return after Wintermas has finished!”
SAMANTHA P.

“This was our fourth visit to Phantom Peak since August and we absolutely love it. The theming, actors, trails, food and entertainment are all top quality and the five hours fly by!”
LAUREN S.

“Brilliant day out. Completely recommend and can’t wait to go back!”

learn more

1 - Phantom Peak (The New Town)

As you step into town, you’ll pass through the Blimp Gardens, a respectful memorial to those lost in the unfortunate incident. Enjoy the tranquillity of nature and witness the ineffable brilliance of Jonas, the founder, director and general doyen of JONACO.

2 - The Garden of Inspiration

A delightful nugget of nature welcomes you into Phantom Peak, a fresh and picturesque area to enjoy.

3 - Canal Street

Phantom Peak’s main street. Businesses thrive on both sides, separated by the beautiful canal coursing through the middle.

4 - The General Store

The place to buy canned foods and souvenirs. You could also trade in some local gossip with the store owner…

5 - Phantom Peaks

Just your ordinary hat shop, nothing to see here!

6 - Robodoc

Robodoc is a robotic doctor designed as a replacement for the missing Dr. Furbish. Always cheery and upbeat, it will diagnose all your digital ailments (and suggest a patented JONACO medicine as the cure, of course).

7 - Jonagraph

A fantastic new way to send and receive information from across the globe, courtesy of JONACO! Here you can drop someone a message to see what’s happening in Apparition Hills, Ghost Valley, or the general Phantom Ridge area.

8 - The Canal Bar

Quench your thirst with an array of drinks, sourced both locally and from lands afar.

9 - Electric Mail Centre

Not only do we have physical mail but we have newfangled “electric letters”, provided you have the right mail code.

10 - Memoration Game

Step right up and play the game! If you win, you’ll get a Rosette—keep it close, as it may come in handy.

11 - Aptitude Centre

Here you can find out what your job and rank would be in Phantom Peak if you were lucky enough to have Jonas invite you to be a resident.

12 - Feed The Mayor Game

Step right up and play the game! If you win, you’ll get a Rosette—keep it close, as it may come in handy.

13 - Jonapost

The main post office of Phantom Peak. Here you can pick up physical mail and talk to our resident Postal Officer Littlefield for any problems you have regarding mail.

14 - Wheel of Misfortune

Step right up and play the game! If you win, you’ll get a Rosette—keep it close, as it may come in handy.

15 - Madam Mechanica’s

Madam Mechanica’s House of Mystery is home to the robotic fortune teller, Madam Mechanica. She’s a scary lady—well, a scary robot.

16 - Jonaco HQ

Here you’ll find the Museum of Phantom Peak as well as Phantom Peak Radio, where one of the various JonaBots plays tunes for the populace as they go about their day.

17 - Plate Return

It’s where you return plates obviously.

18 - Munchies

Enjoy irresistible Latin American-inspired tacos and burritos.

19 - Burghies

A fine selection of tasty burgers, hot dogs and other delights.

20 - The Picture House

Here you can watch a variety of JONACO movies, from comedies to dramas. They’re all certified JONACO originals!

21 - Hackney Gelato

Having some of Hackney Gelato’s delicious ice cream is a must during your stay in Phantom Peak!

22 - The Waffle House

Every day is waffle day!

23 - Phantom Peak Noticeboard

Information a-plenty, need anything in Phantom Peak the notice board is normally your main source of information.

24 - Gilded Lake

The beautiful nexus of Phantom Peak. Here water cascades down Phantom Springs as the Summerhouse looks on.

25 - Phantom Springs

A lovely natural vista. Enjoy the sight of the water coursing through the mountain and spilling into Gilded Lake.

26 - The Summerhouse

This is the HQ for the upcoming election and doubles up as a tearoom. If you fancy an upmarket gin or a spot of tea overlooking the lake, this is the place for you.

27 - Lavatory Facilities

For all your bathroom needs.

28 - Phantom Deeps (The Old Town)

This area is the old town of Phantom Deeps, now in the grips of Jonafication.

29 - Phantom Deeps Noticeboard

The noticeboard of the old town!

30 - The Bank of Phantom Deeps

Once the local bank, this is effectively now the archive for Phantom Deeps—a repository for all that’s been lost.

31 - The Thirsty Frontier Saloon

What was once the primary watering hole of Phantom Deeps is now a hotbed of illicit activity. If you’re looking to find trouble, then this is the place to be.

32 - Rockbolt Theatre

A theatre, where music goes to live!

33 - Phantom Tours

The home of Rexford, Phantom Deep’s least successful (and only) travel agent.

34 - The Chocolate Dispensary

Hot chocolates and warm alcoholic drinks galore!

35 - Over The Ridge

The home of the greatest of food items from across the ridge (and beyond!) From sausages to stew and curry to pasties!

36 - Blimp Wreckage

The site of the Blimp Crash. Terrible! Or, alternately, wonderful, depending on your POV.

37 - Health and Safety Office

The JONACO H&S Office: where fun goes to die.

38 – Jonalabs

Dr. Winter’s laboratory of horrors – and mild mockery.

39 - Jonaco Site Office

The home of Jonafication, where Bellamy & Bellamy, architects, are redeveloping the Old Town.

40 – Jonavision

A marvel of modern technology! Surf the videovisual waves!

41 - Electric Gamehouse

The Electric Gamehouse: where digital interactive entertainment thrives! Some call it an arcade: that seems basic.

42 – JonaClo

A clothing and assorted goods store! Not to be confused with any other clothing store that you know of.

43 – Phantom Treats

Phantom Treats – where the sweetest of delights tickle the senses.

44 - Lavatory Facilities

For all your bathroom needs.

45 - The Undertaker’s

Are you dead? Well, you’re going to love Phantom Deeps undertakers!

46 - D and D’s Rum Emporium

A delightful emporium of rum-laced drinks and delicacies.

47 - Sparks’s Squat

Where Sparks – the former blimp guard – makes their nest.

48 - The Undertaker’s

Are you dead? Well, you’re going to love Phantom Deeps undertakers!

49 - The Church Of The Cosmic Platypus

The Church Of The Cosmic Platypus, where Platytheists from across the Phantom Ridge can congregate to worship their absent god.

50 – Miramaze

An old, creepy abandoned branded activation. Horrifying! Yet so informative.

51 – Graveyard

Where the dead go to… be dead.

52 - Carnival Tent

The home of Lavos & Lavos, the terrifying and titillating comic double act. Roll-up, roll-up!

53 - Spectre and Vox

Spectre & Vox, Paranormal Investigators: where you can inquire about all manners of ghostly activity.

Where is Phantom Peak?

Canada Street, Surrey Quays Road, London, SE16 7PJ, UK.

Canada Water (Jubilee & Overground)

Get directions

FAQs

Have you any questions?
You may find the answer here

Reveal FAQs

Regarding the experience

What can I expect from Phantom Peak?

Phantom Peak is a glorious, steampunk wonderland - often referred to as “The Venice Of The West.” When you step into Phantom Peak, it will feel as though you are stepping through time into a canyon straight out of The Old West. There’s a breathtaking waterfall, haunted ruins, and, most importantly, The Waterway: a large-scale canal that snakes through Main Street. This thoroughfare is a vibrant destination thronging with shops, eateries and entertainment, Phantom Peak-style.

Where is the experience located?

The event will take place at: Phantom Peak, Surrey Quays Road, London, SE16 7PJ

Does the experience take place in an indoor or outdoor venue?

The experience takes place both indoors and outdoors. The external aspects of the venue are covered to protect our guests from the elements. If the weather gets too much, guests can head indoors to explore more of the secrets the town has to offer.

How long does the experience last?

Your Ticket grants you access to Phantom Peak for the entire length of the show- which lasts around 5 hours.Guests have the freedom to explore, investigate and play for the duration of the show and are free to leave at any time.

Is it COVID secure and safe?

The experience is designed to be COVID safe and will follow all guidelines in effect at the time.

Is there air conditioning?

The indoor elements of the venue are air-conditioned and ventilated.

Is the experience accessible for deaf people?

Yes, Phantom Peak allows for persons of all abilities to explore and experience the wonders within.

Is the experience Wheelchair accessible?

We have strived to make the majority of Phantom Peak wheelchair accessible, guests are able to explore all the external areas of the town and all of the stores and attractions on the first storey of the Old Town. However, there is currently no accessibility for wheelchairs or those with mobility conditions to the second floor of Old Town. Any Residents needed for trails in this section are roaming and able to come to the players to talk but guests will be unable to access the Rum bar, Undertakers Chute (slide) and the Miramaze - a dimly lit, maze of tightening tunnels with all manner of obstacles - these experiences are non-essential to the wider experience.

What accessibility options do we have for someone visually impaired?

Yes, Phantom Peak allows for persons of all abilities to explore and experience the wonders within. We allow service animals to attend site and if our guests notify us beforehand we will work to provide a member of the in-world crew to assist throughout their experience, providing audio-description where required.

Will there be strobe lights?

There may be pop-up attractions which involve strobe lighting, guests will be forewarned via Phantom Peak; websites, socials and in-world posters. IF you are uncertain please ask a member of staff or contact us prior to your visit at contact@phantompeak.com.

Will food and beverage be available on site for purchase?

Phantom Peak has a number of Food and beverage options from light bites and a soft drink, to a hot meal and a refreshing alcoholic beverage. Guests are free to purchase food from any of our Phantom Peak vendors

Can I take photos or record the experience?

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Are there chairs available? Can I be seated during the experience/exhibition?

There are a number of places for guests to sneak a quiet moment and take a pew. Our favourite spot to take the weight off is by the lake, where you can find a number of seats and enjoy the beauty of Phantom Peaks waterfall and waterways.

Will restrooms be available on site?

Yes, there are toilets located in Phantom Peak.

Regarding the access to the event

Do I need to wear a mask?

This is dependent on the current government regulations. As there are currently no restrictions in place guests are not required to wear face masks but are welcome to if they prefer

Do I need to arrive at the start of my scheduled session?

It is recommended that you arrive at the time stated on your ticket, but you are free to arrive anytime after your shows start time. The only exceptions will be for the in world games or bookable events (these will be highlighted to you on arrival).

What happens if I arrive late?

You’ll miss some of the shows and events around town. You may also run the risk of missing out on some of the larger scale experiences available on site.

Can I bring animals?

Due to the town's growing platypus population, we are unfortunately only able to grant access to registered or validated Service dogs.

Are service dogs allowed?

Yes, however we do ask that guests who need to bring a service dog with them to contact us prior to their event date to allow us to assign one of our wonderful in-world crew to be of assistance where needed.

Is there an age requirement?

Phantom Peak is for persons of all pages to explore and enjoy. We do ask that any under 16’s be accompanied by an adult. Phantom Peak will have two Daytime shows one on a Saturday 11:30 - 16:30 and Sunday between 13:00 - 18:00, which will be more appropriate for families with younger children.

Is the venue ADA compliant?

We have strived to make all reasonable adjustments to allow for accessibility at our venue and throughout all our experiences.

Is there parking available?

There is no car parking on site nor is there any suitable car parking options within the local area. We strongly advise guests to find alternative means and utilise the incredible public transport options available.
The Canada Water underground station is less than 300 metres from the venue. Bike racks are available on site for those cycling to the event.

What if the weather is bad?

The experience takes place both indoors and outdoors. The external aspects of the venue are covered to protect our guests from the elements however we still encourage them to dress warmly.

What are the prohibited items at the experience?

Guests are asked not to bring their own Food and beverages into the venue. Any Alcohol not purchased on site will be confiscated. Any drug or related items will be confiscated and the police will be contacted immediately. Though we have a western/steampunk theme Jonas does not allow replica weapons onsite - any guests found with them will be provided with a token and collect the items after the show.

Are wheelchairs available to rent?

Unfortunately we are unable to offer this service but guests are welcome to bring their own if needed for the duration of the experience.

Disclaimer:

Phantom Peak and The League of Adventure Ltd have strived to provide an inclusive and accessible experience for guests of all abilities; Phantom Peak features two new additions to the town which come with accessibility and participation warnings, guests are advised to only partake in these if they feel they are physically and mentally well to do so. Miramaze - Fun house maze; This experience is highly physical and requires participants to crawl, climb, shuffle and navigate increasingly complicated corridors with low ceilings and multiple obstacles in the way. The experience also includes strobe and flashing lights so guests with epilepsy are advised not to partake. Any guests with mental health conditions, Claustrophobia, PTSD, any heart conditions or guests who are pregnant are also advised to not partake in this attraction. Undertakers Chute (Slide); This is a 4.5 metre vertical drop slide in which guests will slide down a vertical chute levelling off at the end of the slide. This slide is built to regulation and has been fully risk-assessed with the conclusion that correct use will reduce and prevent most, if not all, risk of injuries ; risks include but are not limited to - bruising, fractures and broken bones, friction burns, serious and fatal injury. Guests with mobility issues, fear of heights and other physical or mental health conditions including; respiratory conditions, heart conditions, PTSD, Stress-induced ailments or guests who are pregnant are advised not to partake in this part of the experience. Any guests who elect to partake, do so accept the risk and with the full understanding and comprehension that they accept any and all liability for any incidents that may occur including any not listed above.

Regarding the tickets

Can I purchase a ticket at the event?

Tickets are available on the Fever App and web page. We encourage guests to pre-book through Fever to avoid disappointment

Where can I get tickets?

On the Fever App, available on Google Play and Apple Store
On the Fever website

Are refunds allowed? What is the exchange policy?

Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.

Do you offer carer tickets for free?

Yes, we are willing to honour a single complimentary carer ticket with the purchase of a full priced ticket for an individual in need of a registered carer. Please contact us here.

Do I need to print my ticket?

No, your contactless tickets will be validated directly in the Fever App.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?

We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.

What are the official sellers for this experience?

Official tickets for Phantom Peak can only be purchased on Fever. Tickets are not available on any other website or ticketing platform.

Can I make a Group Booking?

For groups of more than 30 people, please contact us to schedule your visit.

I can't find my ticket. What can I do?

You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Miscellaneous

Do you offer partnership or media opportunities?

For partnerships or media enquiries please email contact@phantompeak.com

A Sparkly Open-World Immersive Adventure to Enjoy This Christmas Season in London

CHOOSE YOUR OWN PATH

GET LOST IN AN IMMERSIVE WORLD LIKE NO OTHER

DRINK AND DINE AS YOU EXPLORE THE MITHFUL TOWN

Practical info

This is what people think about our experience

JOE M.

DANIEL D.

RACHEL M.

JOHN K.

ZOË S.

SAMANTHA P.

LAUREN S.

Regarding the experience

Regarding the access to the event

Regarding the tickets

Miscellaneous