Privacy Policy

Last updated: 06 May 2024

This is the Privacy Policy for The League of Adventure Ltd, trading as Phantom Peak ("Phantom Peak", “Owner”), our website hosted at www.phantompeak.com/privacy-policy ("we,", "us," and "Our Site")

Our Site refers to:

https://www.phantompeak.com

WHO WE ARE

The League of Adventure Ltd is registered in England and Wales number 10711624.

Registered Office: Unit 3 & 4 Lowe, Transfesa Road, Paddock Wood, Kent, England, TN12 6UT

TYPES OF DATA COLLECTED

Among the types of personal data that this Application collects, by itself or through third parties, there are: email address, mobile number, cookies and usage data.

Complete details on each type of personal data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the data collection.

The personal data may be freely provided by the user, or, in case of usage data, collected automatically when using this Application.

All data requested by this website is mandatory and failure to provide this data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some data is not mandatory, users are free not to communicate this data without any consequences on the availability or the functioning of the service.

Users who are uncertain about which personal data is mandatory are welcome to contact the owner.

When the user makes a booking on our site for Phantom Peak, data may be processed by a third-party service and retained for financial and operational reasons. If the user requires more information about data collected when booking, please contact us using the contact details at the beginning and end of this policy. Your data is also automatically collected for Marketing Communications under the basis of Legitimate Interest. For more information please consult the relevant section in this privacy policy.

If the user has any concerns or wishes to opt out of Marketing Communications, please contact us using the contact details at the beginning or end of this policy. Please note that opting out of Marketing Communications does not opt out the user from operational or otherwise essential communications by other means as detailed in this policy.

When a user visits our physical locations, we require the signing of a waiver (see Terms & Conditions). Our third-party provider (BuzzShot) passes some personal data across to us such as name, email address, mobile number, and optional survey information.

COOKIES

Phantom Peak uses small files (known as cookies) to see how you use Our Site and Applications. We put them on your computer when you visit Our Site, and use them to recognise you and store information in between visits. You can read more about the different types of cookies and how they may be used on the ICO website here.

We use cookies to give you a better browsing experience, improve the quality of our products, and keep our marketing costs down. They help us give you a better experience, and they show us where you might be having trouble with our website. We use cookies to keep track of things like whether you've signed up to our newsletter already, keeping track of your basket, identifying how the website is being used and what improvements we should make. We may also use cookies to improve the quality and personalisation of our digital advertising, and inform our other marketing.

More information about the specific types of cookies and services we use are detailed further in this policy. If the user has any questions about cookies and other services, please contact us using the contact details at the end of this policy.

MODE AND PLACE OF PROCESSING THE DATA

For the avoidance of doubt, the data controller for Our Site is Phantom Peak. You can contact us regarding the data via email at contact@phantompeak.com

Methods of processing

The data controller processes the data of users in a proper manner and shall take appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the data.
The data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the data controller, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of the application (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, it companies, communications agencies) appointed, if necessary, as data processors by the owner. The updated list of these parties may be requested from the data controller at any time.

Place

The data is processed at the data controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the data controller.

Retention time

The data is kept for the time necessary to provide the service requested by the user, or stated by the purposes outlined in this document, and the user can always request that the data controller suspend or remove the data.

The use of the collected data

The data concerning the user is collected to allow the owner to provide its services, as well as for the following purposes: analytics, contacting the user, and marketing communications.
The personal data used for each purpose is outlined in the specific sections of this document.

DETAILED INFORMATION ON THE PROCESSING OF PERSONAL DATA

Personal data is collected for the following purposes and using the following services. We use legitimate interest as the legal basis for processing your data:

Analytics

The owner monitors and analyses web traffic. This can be used to keep track of user behaviour for a variety of purposes previously outlined in this policy. This may include processing by third party analysis tools using mandatory usage data provided via server connection to our site or the applications.

Google Analytics (Google Inc.)

Google analytics is a web analysis service provided by Google inc. (“google”). Google utilises the data collected to track and examine the use of this application, to prepare reports on its activities and share them with other google services.
Google may use the data collected to contextualise and personalise the ads of its own advertising network.
Personal data collected: cookies and usage data.
Place of processing: privacy policy – opt out
You can go to https://support.google.com/analytics/ to find out more about Google Analytics cookies and how to opt-out of them.

Meta Pixel (Meta Platforms Inc.)

The Meta Pixel exists to enable Meta utilise data collected to track and examine the use of this application, to prepare reports on its activities and share them with other meta services
Meta may use the data collected to contextualise and personalise the ads of its own advertising network.
Personal data collected: cookies and usage data.
Place of processing: privacy policy – opt out

TikTok Pixel (TikTok Information Technologies UK Limited)

The TikTok Pixel exists to enable TikTok utilise data collected to track and examine the use of this application, to prepare reports on its activities and share them with other meta services
TikTok may use the data collected to contextualise and personalise the ads of its own advertising network.
Personal data collected: cookies and usage data.
Place of processing: privacy policy – opt out

Other platforms including but not limited to MailChimp, Klaviyo, BuzzShot, and Hotjar

We use a series of third-party platforms and services to conduct necessary data processing, which may also be used to contact users directly. These platforms and services operate as Data Processors, with Phantom Peak being the Data Controller. The updated list of these parties may be requested from the data controller at any time.

MARKETING COMMUNICATIONS

We aim to communicate with you in ways that you find relevant, helpful and respectful. To do this we use data that we have stored about you, such as what events you have booked for in the past, as well as any preferences you may have told us about. The data collected is detailed above.

We use legitimate interest as the legal basis for communicating with you by email and text message. You may object to receiving these (otherwise known as opt out) at any time using the contact details at the beginning or end of this policy or by means specific to the method of communication.

In the case of email, we will give you an option to unsubscribe in every email that we send you, or you can alternatively use the contact details at the beginning or end of this policy.

In the case of text messages, you can contact us to opt out or text STOP to any of our messages or you can alternatively use the contact details at the end of this policy.

Users are reminded that opting out of email or SMS will not opt them out of the other service. If a user wishes to opt out of all marketing communications, please contact us using the contact details at the beginning or end of this policy.

We may also contact you about our work by telephone however we will always get explicit consent from you before doing this.

Please bear in mind that opting out of marketing communications does not opt you out of telephone calls, emails, or text messages that we may need to make to you related to your purchases (as above). These will only ever be in direct relation to your purchases and are essential to our services.

How we contact you

Email mailing list (Phantom Peak Newsletter) via a third-party platform (MailChimp)
SMS text message via a third-party platform (Smarter Texts)
Direct email, text message, or phone call in regards to your booking only. This may sometimes be done via a third-party platform (MailChimp, Email).

Our reasons for contacting you

By registering on the mailing list or for the newsletter, your email address will be added to the contact list of those who may receive marketing communications that include but are not limited to email messages, text messages, direct mail or telephone calls containing information of commercial or promotional nature concerning the applications or our site.
Your email address will be added to this list as a result of signing up to this application or after making a purchase as we believe you have a legitimate interest in hearing more. You may opt out at any time as detailed above.

Other details

Personal data collected may include your email address, mobile number, post code, and name may also be collected. Sometimes we may retain other information for essential communication.
We may from time to time send you details of other products and services which we think may interest you, and send you offers and promotions unless you inform us in writing that you do not want to receive these details. You may object to receiving these at any time using the contact details at the beginning and end of this policy.

ADDITIONAL INFORMATION ABOUT DATA COLLECTION AND PROCESSING

Legal action

The user’s personal data may be used for legal purposes by the data controller, in court or in the stages leading to possible legal action arising from improper use of this application or the related services.
The user declares to be aware that the data controller may be required to reveal personal data upon request of public authorities.

ADDITIONAL INFORMATION ABOUT USER’S PERSONAL DATA

In addition to the information contained in this privacy policy, the applications may provide the user with additional and contextual information concerning particular services or the collection and processing of personal data upon request.
System Logs And Maintenance
For operation and maintenance purposes, this application and any third party services may collect files that record interaction with this application (system logs) or use for this purpose other personal data (such as ip address).

INFORMATION NOT CONTAINED IN THIS POLICY

More details concerning the collection or processing of personal data may be requested from the data controller at any time. Please see the contact information at the beginning and end of this document.

The rights of users

Users have the right, at any time, to know whether their personal data has been stored and can consult the data controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the data controller at the contact information set out above.
Our site and applications do not support “do not track” requests. To determine whether any of the third party services it uses honour the “do not track” requests, please read their respective privacy policies. A full list of third party services may be requested by the user - please contact us using the contact details at the beginning or end of this policy.

Changes To This Privacy Policy

The data controller reserves the right to make changes to this privacy policy at any time by giving notice to its users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a user objects to any of the changes to the policy, the user must cease using this application and can request that the data controller remove the personal data. Unless stated otherwise, the then-current privacy policy applies to all personal data the data controller has about users.

Information about this privacy policy

The data controller is responsible for this privacy policy.
Personal data may be stored securely on third party platforms which are used for marketing or operational purposes.

DEFINITIONS AND LEGAL REFERENCES

Personal data (or data)

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage data

Information collected automatically from this application (or third party services employed in this application), which can include: the ip addresses or domain names of the computers utilised by the users who use this application, the uri addresses (uniform resource identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the user, the various time details per visit (e.g., the time spent on each page within the application) and the details about the path followed within the application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the user’s it environment.

User

The individual using this application, which must coincide with or be authorised by the data subject, to whom the personal data refers.

Data subject

The legal or natural person to whom the personal data refers.

Data processor (or data supervisor)

The natural person, legal person, public administration or any other body, association or organisation authorised by the data controller to process the personal data in compliance with this privacy policy.

Data controller (or owner)

The natural person, legal person, public administration or any other body, association or organisation with the right, also jointly with another data controller, to make decisions regarding the purposes, and the methods of processing of personal data and the means used, including the security measures concerning the operation and use of this application. The data controller, unless otherwise specified, is the owner of this application.

This application

The hardware or software tool by which the personal data of the user is collected.

Small piece of data stored in the user’s device.

LEGAL INFORMATION

Notice to European users: this privacy statement has been prepared in fulfilment of the obligations under art. 10 of ec directive n. 95/46/ec, and under the provisions of directive 2002/58/ec, as revised by directive 2009/136/ec, on the subject of cookies.
This privacy policy relates solely to this application and other applications operated by Phantom Peak.

CONTACT DETAILS AND FURTHER INFORMATION

Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.

By Email: contact@phantompeak.com