General Questions About Phantom Peak
Phantom Peak is an open-world immersive experience. It lasts for 4 hours and you are free to explore the entire venue during your visit. You’ll be entering a fully-realised town as a tourist, tasked with exploring & helping the townsfolk - you’ll be the main character in your own adventure.
Using your phone, you’ll go on a series of trails - mini quests and stories that help you to explore the stories of Phantom Peak. These usually take an hour to complete, and there are ten new trails introduced for each season. That means you may need to return to complete them all!
Along the way, you’ll be able to have a wide selection food & drink at our Saloon, Canal Bar, and RoboChef powered by Notorious BRG. Whether you want to explore for the full 4 hours, or sit back by the waterfall and relax with a quality specialty cocktail, the choice is yours.
Phantom Peak is at the intersection between Canada Street and Surrey Quays Road, London SE16 7PJ.
Phantom Peak can be enjoyed by tourists of all ages! We have Child & Young Adult tickets available to ensure as many people can enjoy the experience as possible.
Tourists under the age of 16 must be accompanied by an adult, and anybody using a Young Adult ticket may be required to show ID on entry.
Your ticket gives you access to Phantom Peak for the full experience, which lasts for around 4hrs.
Upon entry, you will only be able to explore the Old Town until the opening ceremony has finished. This is usually 20 minutes after the first entry. Around 30 minutes before the end of the experience, tourists will need to return to Old Town for the Closing Ceremony.
We recommend wearing comfortable, sensible clothing as the experience requires walking, and may include some climbing. Some tourists like to dress up, please see our Roleplaying Guidelines for more information.
Please note: real or fake weapons are strictly prohibited. These are not allowed in the venue and you may be denied entry.
Yes - Phantom Peak uses lighting effects throughout, from point of entry, which is an integral part of the experience. These lighting effects include flashing lights, haze and loud noises.
Phantom Peak does not use strobe lighting, however there are recurring flashing lights, especially during the Opening and Closing ceremony.
Please see our Accessibility FAQs for more information, or contact us if you have any questions.
Yes - food is provided by Robochef, powered by Notorious BRG. There is a wide selection, including Gluten Free, Vegan and Vegetarian options. We have multiple bars on site for
Unless specified, your ticket does not include food & drink and these must be purchased separately.
Please note, it is against our Terms and Conditions to bring Food or Drink from outside into our venue. There are bins on entry for anything that cannot be permitted in the experience.
You are free to take photos and videos of your experience using a mobile phone or small camera. We cannot permit professional recording equipment unless previously authorised prior to your visit.
If you take any photos or videos, please share them with your friends & family, or with us on Social Media!
There are some chairs, benches, and other places for tourists to sit down while at Phantom Peak. These are located across the town, inside and outside.
The experience is best experienced when you move around the town. You will need to interact with technology, the set, and our live actors throughout to really get the most out of Phantom Peak. In my instances, there won't be an option to sit down during these interactions.
You may find yourself queuing when you first arrive, which is the only moment where there won't be a seat.
Yes, there are toilets available on site for all guests to use, and there are fully accessible toilets available. We make sure to maintain our restrooms regularly. Please note that all of our toilets are gender neutral.
Phantom Peak is best experienced through 'Trails'. They are mini stories, or quests, to complete throughout town. Each season, there are at least 10 trails to complete and each one takes about an hour.
A trail is a series of steps, including interacting with technology, our set, and live actors.
You will find yourself speaking to people while at Phantom Peak - however, there's nothing to be worried about, our townsfolk will adjust to you. The more you give to Phantom Peak, the more it gives back.
When you arrive, you may need to queue a little while we conduct a Health & Safety briefing and check your tickets. Once in town, you will be able to explore inside until our Opening Ceremony begins. This usually happens around 20 minutes after first entry. Some areas of town will be closed until after the Opening Ceremony. At this point, you can grab a drink or order food.
The opening ceremony will introduce you to the world of Phantom Peak, and explain how to get the most out of your experience through our Jonassist web app and trails. Make sure you can see the screens in the Old Town Square. If you miss anything, head to the Tourist Information Centre.
After the opening ceremony, you will be free to explore the entire town, inside and out, for up to four hours.
Throughout these four hours, there may be special events happening such as Platyhooks or Jonacise. Find out the schedule for the day at the Tourist Information Centre.
Announcements around town will keep you updated with events, and unless specified, are free to take part in.
About 30 minutes before the end of your timeslot, you will be called back to the Old Town Square for the closing ceremony. This is a staged finale for your time in town, wrapping up the stories you will have discovered throughout your visit and giving a proper ending to the timeslot.
Unfortunately not. Phantom Peak can only grant access to registered or validated Service dogs. We advise you contact us in advance to discuss your visit.
We recommend arriving at least 15 minutes before your scheduled showtime to allow for check-in and get settled in before the Opening Ceremony begins. Latecomers may not be admitted and will not get the full experience. You may find yourself queuing for a short time while we conduct health and safety briefings, allow you to sign your waiver, and scan your tickets.
If you arrive late, please visit the Tourist Information Centre, on the right-hand-side of Town as you enter.
Phantom Peak takes place across a large venue both inside and out. While the outside area is covered to protect guests from the element, please consider dressing appropriately for the weather.
Yes, we do offer partnership and media opportunities for Phantom Peak. If you are interested in partnering with us, please send an email to our team at contact@phantompeak.com.
We have some free-to-use lockers available on site, but we cannot guarantee these will be available as they are first come first serve. These lockers can only fit small bags, coats or other wearable items.
We do not have a buggy park or cloakroom at Phantom Peak.
Please do not bring large buggies, suitcases or other luggage to Phantom Peak. You will be denied entry due to security concerns and disruptiveness to other guests.