What is the structure of the experience?

When you arrive, you may need queue a little while we conduct a Health & Safety briefing and check your tickets. Once in town, you will be able to explore inside until our Opening Ceremony begins. This usually happens around 20 minutes after first entry. Some areas of town will be closed until after the Opening Ceremony. At this point, you can grab a drink or order food.

The opening ceremony will introduce you to the world of Phantom Peak, and explain how to get the most out of your experience through our Jonassist web app and trails. Make sure you can see the screens in the Old Town Square. If you miss anything, head to the Tourist Information Centre.

After the opening ceremony, you will be free to explore the entire town, inside and out, for up to four hours.

Throughout these four hours, there may be special events happening such as Platyhooks or Jonacise. Find out the schedule for the day at the Tourist Information Centre.

Announcements around town will keep you updated with events, and unless specified, are free to take part in.

About 30 minutes before the end of your timeslot, you will be called back to the Old Town Square for the closing ceremony. This is a staged finale for your time in town, wrapping up the stories you will have discovered throughout your visit and giving a proper ending to the timeslot.

Related FAQs

At Phantom Peak, we believe that adventure should be an immersive experience that challenges your mind and captivates your senses. We blend escape room, theatre, and video game elements to create a unique open-world experience. Explore a mysterious town at your leisure and uncover its secrets. Our passion for storytelling and cutting-edge technology brings to life a world that will leave you breathless.

Our ultimate immersive experience begins when you step into JONACO which we have transformed into a world from the big (or small) screen. From there you’ll explore intricate locations, brush shoulders and interact with legendary characters and decide where the story will take you.

You'll meet mysterious strangers, uncover secret plots of rebellion, and find out what exactly happened to the old Mayor (coincidental accident, or cold-blimped murder?!)

Our immersive experience is the ultimate way to escape reality, and it's perfect for groups of all sizes. We've got everything you need to make your night out unforgettable. And the best part? Our doors are open all year round, so you can visit us whenever you're in the mood for something different. But don't wait too long to book your spot - tickets go quickly! Come and experience the fun and excitement of Phantom Peak for yourself!

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Your adventure takes place at: Phantom Peak, Canada Street, Surrey Quays Road, London, SE16 7PJ

Plan Your Visit

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No, there is no age requirement for Phantom Peak. However, due to the nature of the experience, we require all children under the age of 16 be accompanied by an adult.

We run daytime shows on Saturdays and Sundays (12:00 to 16:30), which will be more appropriate for families with younger children. We also run daytime shows throughout the holidays and half terms.

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Your adventure takes place both indoors and outdoors. The external aspects of the venue are covered to protect our guests from the elements. If the weather gets too much, guests can head indoors to explore more of the secrets the town has to offer.

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Your ticket gives you access to Phantom Peak for the full experience - this lasts just over 4 hours.

Guests have the freedom to explore, investigate and play for the duration of the show. The opening ceremony takes place 20 minutes after first entry, and the closing ceremony will be around 30 minutes before the end of the experience.

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We recommend wearing comfortable, breathable clothing that allows you to move freely and easily. It is not necessary to dress in fancy dress or costumes but feel free to express yourself and your style.

We do ask though that your costumes are family friendly and no weapons (real or fake) are allowed on site. If weapons are brought to the venue they will be confiscated on entry and returned at the end of the show or dealt with appropriately.

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Yes - Phantom Peak uses lighting effects throughout, from point of entry,  which is an integral part of the experience. These lighting effects include flashing lights, haze and loud noises.

Phantom Peak does not use strobe lighting, however there are recurring flashing lights, especially during the Opening and Closing ceremony.

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Yes, there is food and drink available at Phantom Peak for purchase. Our immersive experience includes a variety of food and beverage options that cater to all dietary needs. From appetizers and entrees to snacks and beverages, we have you covered. We also have a bar service available, so you can enjoy a cocktail or beer while taking in the stunning views of Phantom Peak. Please note that outside food and drink are not allowed in the experience.

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Tourists are free to take photos and record their experience using a mobile phone or small camera. We cannot permit professional recording equipment unless previously authorised before your visit. We encourage you to capture the moments that stand out to you and share them with your friends and family, or with us on Social Media! 

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There are some chairs, benches, and other places for tourists to sit down while at Phantom Peak. These are located across the town, inside and outside. 

The experience is best experienced when you move around the town. You will need to interact with technology, the set, and our live actors throughout to really get the most out of Phantom Peak. In my instances, there won't be an option to sit down during these interactions.

You may find yourself queuing when you first arrive, which is the only moment where there won't be a seat.

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Yes, there are restrooms available on site for all guests to use. We understand the importance of providing clean and accessible facilities for our guests, and we make sure to maintain our restrooms regularly. Please feel free to ask any of our staff members for directions to the nearest restroom. All of our restrooms are gender neutral including our disabled toilet.

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Yes! We offer a variety of merchandise for Phantom Peak, including t-shirts, cowboy hats, mini platypuses, hats for your mini platypuses and other souvenirs. Our merchandise is available for purchase at the gift shop located in the General Store near the lake. Don't forget to grab something to remember your visit to Phantom Peak!

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Phantom Peak is best experienced through 'Trails'. They are mini stories, or quests, to complete throughout town. Each season, there are at least 10 trails to complete and each one takes about an hour.

A trail is a series of steps, including interacting with technology, our set, and live actors.

You will find yourself speaking to people while at Phantom Peak - however, there's nothing to be worried about, our townsfolk with adjust to you. The more you give to Phantom Peak, the more it gives back.

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Phantom Peak is an open-world adventure, meaning you can freely explore a fully realised town. You may need to queue when you arrive, and listen to a quick Health & Safety briefing conducted by a resident of the town. After that, you will enter the old town and be free to explore. The whole experience 'begins' after the opening ceremony, which takes place 20 minutes after first entry. 

For four hours, you will be free to explore inside and outside, completing trails on your mobile phone to uncover more about the world. You will interact with Live Actors, having to ask them questions and convince them of certain things. You'll also need to interact with the world, contacting people with the Jonagraph or watching the latest instalment of your favourite show on Jonavision.

There's plenty of food & drink available at Robochef or in the Thirsty Frontier Saloon.

There will be announcements throughout your time to keep you updated with what's going on, or you can always visit the Tourist Information Centre for any questions.

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Unfortunately not. Phantom Peak can only grant access to registered or validated Service dogs. We advise you contact us in advance to discuss your visit.

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We recommend arriving at least 15 minutes before your scheduled showtime to allow for check-in and get settled in before the Opening Ceremony begins. Latecomers will be admitted but may not get the full experience of the show. You may find yourself queuing for a short time while we conduct health and safety briefings, allow you sign your waiver, and scan your tickets.

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Phantom Peak is both an indoor and outdoor experience. The open-world adventure takes place within a specially designed, multi-room environment that transports you to a mysterious and otherworldly world. The experience is designed to fully immerse you in the story, and the setting allows for complete control of the environment to enhance the overall experience.

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Phantom Peak is located at Phantom Peak, Canada Street, Surrey Quays Road, London, SE16 7PJ. It is easily accessible by public transportation and there are several parking options nearby.

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We highly recommend that you arrive at least 15 minutes before your scheduled show time. If you arrive late, we will do our best to accommodate you, but please note that you also run the risk of missing out on some of the larger scale experiences available on site. Please visit the Tourist Information Centre when you arrive after the start time.

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Yes, we do offer partnership and media opportunities for Phantom Peak. If you are interested in partnering with us, please send an email to our team at contact@phantompeak.com.

We would love to discuss potential collaborations and relationships with you. Thank you for considering Phantom Peak as a partner or media outlet.

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