Questions About Booking or Using Tickets
Tickets are non-refundable. However, you can transfer your ticket to another person up to 7 days prior to the event. To do this, login into your Universe account and manage your bookings.
Please see our Terms and Conditions for more information.
If you have booked tickets directly through Universe or via the Phantom Peak website, we offer a flexible exchange policy up to 7 days before your timeslot. To do this, please login to your Universe account and manage your booking.
If you have purchased a ticket via a third-party, please contact your point of purchase about changing the date of your ticket.
No, you do not need to print your ticket.
You will receive an email confirmation with a unique QR code that you can present at the entrance of the experience.
Yes, you are able to book tickets onsite at Phantom Peak. However, these are strictly limited availability and we cannot guarantee entry. We recommend you book tickets in advance, as some timeslots sell out well in advance.
Yes, you can transfer your tickets to another person for free using your Universe account up to 7 days before your timeslot.
However, please note that once tickets are transferred, the original ticket holder will no longer have access to the experience.
Yes, group bookings are available for Phantom Peak.
For groups of 4-9, you can save £8+ on your order when you book online and purchase a group ticket.
For groups of 10+, please contact our customer service team for more information on group rates and availability. We can accommodate groups of various sizes and can customise your experience to meet your specific needs.
Whether, you're planning a corporate team-building event, a birthday party, or a family reunion, our immersive experience is the perfect way to create memories that will last a lifetime.